Cancellation & Refund Policy

Last updated on 14-08-2025 10:52:11

12 Square Interiors believes in supporting its customers as far as possible and therefore follows a customer-friendly cancellation and refund policy.
Under this policy:

● Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be accepted if the order has already been communicated to vendors or merchants and they have initiated the shipping process.

● Cancellations are not accepted for perishable items such as flowers, eatables, etc. However, a refund or replacement may be offered if the customer can clearly establish that the quality of the delivered product was unsatisfactory.

● In case you receive a damaged or defective item, please report the issue to our Customer Service team. The request will be considered only after the merchant inspects and confirms the issue at their end. This must be reported within 7 days of receiving the product.

● If you believe the product received is not as described on the website or does not meet your expectations, you must notify our Customer Service team within 7 days of receipt. The team will review your complaint and take an appropriate decision.

● For products covered under a manufacturer's warranty, please contact the manufacturer directly for resolution.

● If a refund is approved by 12 Square Interiors, the amount will be processed to the customer within 9–15 working days.